Terms & Conditions

SUBSCRIPTION PAYMENTS

Although basic access to Convertyio is free, we provide optional subscription plans with premium features. Subscription payments are securely processed by our online reseller, Paddle.com. When you subscribe to our premium plan, you are agreeing to Paddle.com's terms and conditions. Paddle.com serves as the Merchant of Record for all orders, handling customer service inquiries and managing returns. Please review Paddle.com's terms before making a subscription payment.

REFUND POLICY

We have confidence in our services and offer a 30-day refund policy for our premium subscription plans. If you are dissatisfied with the premium features and wish to request a refund, please contact our buyer support at support@convertyio.com within 14 days of your initial subscription purchase. Your refund will be promptly processed in accordance with our refund policy guidelines.

BUYER SUPPORT

For any inquiries, concerns, or assistance related to Convertyio, you can contact our buyer support team at support@convertyio.com. We are committed to providing timely assistance and resolving any issues you may encounter while using our platform.

TERMINATION OF SERVICES

Convertyio has the right to limit, suspend, or stop providing the Services to you if you fail to comply with these Terms.

COPYRIGHT INFRINGEMENT AND DMCA POLICY

As Convertyio asks others to respect its intellectual property rights, it respects the intellectual property rights of others. Convertyio deals with copyright infringement in accordance with the Digital Millennium Copyright Act. If you believe that material located on or linked to by Convertyio.co violates your copyright, you are encouraged to notify Convertyio. Convertyio will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Convertyio will terminate a visitor’s access to and use of the Site if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Convertyio or others. In the case of such termination, Convertyio will have no obligation to provide a refund of any amounts previously paid to Convertyio. The contact information for Convertyio’s designated agent for receipt of notices of claimed infringement is - questions@convertyio.co.

DISCLAIMER OF WARRANTIES

The Site is provided “as is”. Convertyio and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither Convertyio nor its suppliers and licensors makes any warranty that the Site will be error-free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Site at your own discretion and risk.

LIMITATION OF LIABILITY

Under no circumstances shall Convertyio, its suppliers, or licensors be liable for any claims or disputes arising from this agreement, including those rooted in contract, negligence, strict liability, or any other legal or equitable theory. This limitation of liability extends to:

  • Special, incidental, or consequential damages.

  • Costs related to the procurement of substitute products or services.

  • Interruption of use or loss or corruption of data.

  • Claims that exceed the fees paid to Convertyio by you under this agreement within the twelve (12) month period preceding the cause of action.

  • Convertyio shall not be held liable for any failure or delay caused by circumstances beyond their reasonable control. This limitation of liability is subject to applicable law.

WE CAN CHANGE OUR SERVICES

We may change any aspect of the service we want, or even stop it, at any time without giving you notice. We can also terminate or restrict access to it at any time, in our sole discretion. Termination of your access and use of Convertyio Services shall not relieve you of any obligations arising or accruing before the termination.

CANCELLATION POLICY

Your subscription will automatically renew at the end of each period unless you cancel automatic renewal at least 48 hours before your next renewal date. If you decide to cancel, no refund will be provided for fees paid or past bills, and your service will remain active through the end of the existing license period.

At the end of the license period, you will no longer be charged. If you cancel within 48 hours of your next renewal date, the next renewal will go through but that will be your last renewal, and the cancellation will take effect on the following renewal, as it is required that you cancel at least 48 hours before the renewal date.

Note: The length of your license can be longer than your billing period; for example, an annual license billed semi-annually would mean that a cancellation on month 4 will take effect at the end of the annual license, and the second semiannual bill on month 6 will continue, as well as the remaining 8 months of the subscription.

If you cancel your Convertyio account, you will lose access to your Convertyio account and will no longer be able to edit, modify, or access the builder, integrations, the embed tab, or any analytics information.

UPGRADES

An upgrade is when a paying customer decides to change their current plan to a more expensive paid plan.

When upgrading in the middle of a billing period, you will be given a pro-rated credit (not a refund) for the current plan, which will be applied to the pro-rated charges for the upgraded plan. At the end of the billing period, the upgraded plan will auto-renew.

DOWNGRADES

A downgrade is when a paying customer chooses to change their plan from a more expensive to a less expensive (but still paid) plan.

When downgrading in the middle of a billing period, your account downgrade will apply at the end of the period and to the following period but will not impact the existing billing period.

Arbitration Agreement

By using the Convertyio services, you agree that any claim, dispute, or controversy arising out of or in connection with these Terms or your use of the Convertyio services will be settled by arbitration, rather than in court. Please review our full arbitration agreement in the "Arbitration" section of our Terms and Conditions for more details.